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Store, manufacturer wont stand behind computer
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Editor, Ceres Courier,

This is a letter for all the Ceres residents who are trying so hard to get a Walmart Supercenter in Ceres.
Walmart does not stand behind the products they sell like they did in the past.

On April 14, I purchased a refurbished HP computer from On August 18, my computer quit working. I thought I had a virus so I took it to Staples to have it cleaned up. I was very surprised when they told me my hard drive was no good. I immediately contacted They told me that because I didn't return the computer within the three-month warranty period there was nothing they could do for me.

Luckily for them, the hard drive didn't crash in that time frame. It gave me another month. I was told that I would have to contact HP.

I contacted HP and explained the situation to them. They also told me that, even though the hard drive had crashed, it was over the 90-day warranty time and they couldn't help me. They did offer to replace the hard drive for an additional $219 -- after they had refurbished the computer with the defective hard drive.

I was asked by both companies to fill out their survey to let them know how well their representatives handled my problem. Needless to say, I filled out both surveys with all dis-satisfied marks. Walmart didn't even bother to contact me regarding their survey. The only thing I got from HP was more emails telling me how I could purchase a new HP computer. I asked them why would I purchase one of their computers when they wouldn't stand behind the one I had just purchased. You would think that when a customer purchased a refurbished computer for $428 it would last longer than four months or someone would stand behind it. That is over $100 a month for the pleasure of doing business with them.

I will neither purchase another HP computer or do any more business with Walmart. I can't afford dealing with that type of company.

Nawatha Reed,

LETTERS POLICY: Letters to the editor will be considered for publication but must be signed with the author's name, address and telephone number. Letters should contain 250 words or less and be void of libelous statements. Letters may be sent to The Ceres Courier, 138 S. Center Street, Turlock CA 95380 or emailed to